Orders + Shipping

Order Processing

Shadowfaxmedia accepts all major credit and debit cards for purchases. Gift cards + store credit or discount codes can be applied in the cart stage of the purchase. Please note that discount codes cannot be combined with another discount code or promotion. Welcome first customer promotion can be used on one purchase only. Gift cards and store credit can be used on any purchase and do not have a date of expiry. At this time, we are unable to accept more than one credit card entry per purchase.

Shipping Details

Orders placed on weekdays before 2pm EST will generally begin processing within 1-2 business days. Orders placed after 2pm EST will begin the processing period of the next business day.

Orders placed on weekends or holidays will begin processing on the next business day (Monday-Friday). Please note that while we do our best to guarantee the dispatch of orders in a timely manner, effects of weather related or service delays can occur, of which we cannot be made responsible for the timely delivery of the product. Holidays and peak sales time may alter your shipment time frame.

Domestic Delivery

We offer free ground shipping with USPS on all orders shipped to continental USA destinations. Upon shipment, packages should arrive within 1-6 business days.

International Delivery

To view a quote for duties and shipping rates to a particular address, please add items to your shopping bag and proceed to checkout for an estimate.

Missing / Stolen Orders

Due to Covid-19, your order may encounter shipping delays. If your package does not arrive on the estimated delivery date, we kindly ask that you please wait 3-5 days for it to arrive before contacting us. After this period of time, please contact [email protected] for assistance to file a claim on your order. Shadowfaxmedia cannot accept responsibility for any packages lost, stolen or damaged in transit.